FAQ
FAQ – Planet Jersey
1. What kind of jerseys do you sell?
We sell high-quality replica soccer jerseys.
Our products are not official or licensed team merchandise, but they offer excellent quality, comfort, and design for fans.
2. What are the jersey specifications?
Our standard jersey features include:
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Slim Fit
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CLIMACOOL+ technology
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100% Recycled Polyester
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Doubleknit Fabric
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Laid-on 3-Stripes
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Sewn-on club crest
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Machine wash cold
3. Where are your products shipped from?
All orders are shipped from China.
4. How long does shipping take?
Processing takes up to 8 business days.
Delivery typically takes 4–5 weeks depending on customs and courier logistics.
5. Why does shipping take so long?
Because our jerseys are produced and shipped internationally, delivery depends on:
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High order volumes
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Customs clearance
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International courier schedules
We prioritize quality and affordability, which may extend delivery times.
6. What if my order hasn’t arrived after 5 weeks?
If your order has not been delivered within 5 weeks of shipping, you can request a full refund or choose to continue waiting.
7. Do you accept returns?
We do not accept returns for:
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Incorrect size ordered
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Change of mind
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Minor variations typical of replica jerseys
We only accept claims for defective items.
8. What if my jersey arrives damaged or defective?
If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with clear photos or videos.
We will review your case and may offer a replacement or refund.
9. Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it.
After that, orders go into processing and cannot be canceled.
10. Do I have to pay customs or duties?
Depending on your country, you may be charged customs fees or import taxes.
Planet Jersey is not responsible for these additional costs.
11. What payment methods do you accept?
We accept the secure payment methods displayed during checkout, including major credit cards and digital payment options.